Return Policy

Last Updated: 6/28/2024

We want you to love your purchase, but if you are not completely satisfied, we gladly accept returns if:

• Order is delivered within the last 14 days.
• Order is returned with its invoice and original packaging.
• Products are not be used or damaged in any way.
• Order is not purchased under any promotion or discount.

NOTE: Delivery charges are non-refundable unless there is any manufacturing defect.

Return Process

If you need to return something, get in touch with our help desk at help@elitco.com

Cancellation Policy

You can cancel online orders if our warehouse has not commenced the processing of your order. Steps to cancel your order online

1. Go to the orders. You can find your order number in your order history or in the email we sent you to confirm the order.
2. Immediately email our Customer Services at service@elitco.com or call at to request cancellation. Customer Services will confirm whether or not the cancellation is possible.

Refund Process

Refund settlement will take place once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 2 business days to issue the refund to the original payment method. Please be aware that sometimes the refund might not show on your account until the next statement cycle is issued from your bank. You must also return any free or discounted products bought together as part of a promotional offer.

If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.

For COD(cash on delivery) orders, We will transfer the refund amount to your bank account directly after inspecing the returned item.

VAT Invoice

For items purchased from elitco.com, it is possible to get a VAT invoice. Also, the VAT amount and rate of your purchase are stated on your invoice. If you need a VAT invoice for an order, get in touch with our customer service at service@elitco.com

Modification of Terms and conditions of Returns policy

Elitco.com may at any time modify the User Agreement without any prior notification to you. Management decision of www.elitco.com would be the final decision Subsequent to any modification of the User Agreement; we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on www.elitco.com. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.